Frequently Asked Questions

Delivery

What is the cost of shipping?

Shipping is free if your order is worth R1,000 or more. If your order is less than R1,000, shipping will be R89 and will be added to your order at checkout.

Where are orders shipped from? 

All our orders are shipped from our warehouse in Westville, Durban KZN.

When will I receive my order?

If you live in a normal town or city, your order should be delivered to your door within 3 days of dispatch.

Please allow 5 days if you are in an outlying area.

Do you ship internationally?

We only ship orders locally in South Africa.

Returns, Refunds, and Warranty

How does your refund policy work?

We offer a 30-day unconditional money-back guarantee. If for any reason you are unhappy with the product, simply return it its orginal condition for a full refund.

To return your order for a refund, please send us the details along with your order number to contact@caracal.co.za

Please read the full refund policy

How does the warranty work? 

All our products come with a warranty against defects in material or workmanship. If your product breaks under normal use, simply return it for a repair or replacement.

To make a claim under the warranty, please send us the details along with your order number to contact@caracal.co.za.

Depending on the situation, we may ask for the item to be returned.

Please read the full Warranty Policy

Payments

Can I pay for my order with an EFT payment on my internet banking?

We accept South African EFT/bank transfers. Simple choose "EFT" payment method when you check out. You will receive our banking details and an order number when you have completed your checkout. You will also recieve an email with all the details you need to make a payment for your order.

Please allow 1-2 working days for your payment to clear if you are paying from any bank other than FNB. Payments from FNB accounts will clear immediately.

Can I pay for my order using my debit or credit card?

You can pay for your order using any major debit or credit card using PayFast payment gateway. Simply select the "PayFast" payment method when checking out and follow the prompts.

Card payments clear instantly, allowing us to send your order out quickly.